Follow Up!

I thought I'd give you all a follow up this mornings rant, because I always like to know the rest of the story and I thought you might too.

I called the ticket outlet, and let me also say that this city only allows you to get tickets through one company and it's not Ticketmaster, so there is like a monopoly on concert tickets there. That aside, I call and get put on hold because "all operators are with other customers" and that while my "call is very important to them, they answer calls in the order they were received." Okay, fine - I'll wait. While I'm waiting they play, what I assume was supposed to be soothing music to keep the agitated guest happy, but really was just irritating ocean waves, and while I love the sound of the ocean, not when it is full of static and very, very loud!

After about 10 minutes on hold, a woman comes on the line and wants to help me. I tell her I want a refund for my Eagles tickets for the concert that was supposedly last night.

"Sure, that's not a problem!" * all the while she's trying to be up beat and perky, but I was in no mood for upbeat and perky, so in this case it was not helping the situation

After giving me the address and trying to make jokes while doing it, again not in the mood, I ask, "Exactly how was anyone supposed to know that the concert was moved up a day? I mean, was it advertised anywhere?"

This is where Little Mary Sunshine went away and Little Ms. Cupcake came out. *cupcake is my alternate word for B*tch, just fyi.

She informed me that it was broadcast on a local television several times and that it was also in the local paper. Well that's all well and good except, I'M NOT LOCAL, which I also shared with her. I told her that I was in Alabama and had no way of knowing what was going on with her local paper and that she is very lucky that I hadn't driven all the way from Alabama to attend the concert that didn't happen. To which she responds, "well I'm very sorry that you don't read the Sentinel, but it was made clear to people that there was a change."

When I asked what people from out of state were supposed to do, she told me that she personally had called several people that had purchased tickets out of state. Really, I'm still waiting. I told her that not only did she have my phone number, she also had my email and home addresses, and that I was not contacted in any of those ways.

This goes on for sometime and then, and here is when I lost it BIG time. Before I hung she says, and get this, "When you send the tickets back make sure they have the January 21st date on them, or we can't take them back." Apparently, the tickets that were sold later had the correct date. This comment just put me in a new place and I told her that "if the tickets had said the 20th my parents would HAVE BEEN THERE and we would not be having this conversation right now!!" GRRR!!!

I know I say this quite a bit, but I don't fight with people, I don't like confrontation and I really hate yelling at people doing their jobs, however she was not doing her job and her smartalic attitude just got to me! I don't deal with disappointment well and those tickets were what I was most excited about this past Christmas, so she got the brunt of my frustration, however, I'm sure she got calls much worse than mine all day long. Anyway, after I return the tickets, I get a refund, so I guess if it has to end with no concert, at least I get my money back.

I've calmed down now. I went for a long run before lunch and afterwards it was so warm I was able to wear flip flops!! There is nothing quite like a pair of brown and white polka dotted Yellow Box flip flops to turn the day around.